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Universal Banker

Absa Bank

This is a Full-time position in Uganda posted January 19, 2022.

Absa Bank Jobs in Uganda Universal Banker Carreer opportunities in Uganda vacancies in Absa Bank at Uganda All Jobs in Uganda January 2022

# Job Description

With over 100 years of rich history and strongly positioned as a local bank
with regional and international expertise, a career with our family offers the
opportunity to be part of this exciting growth journey, to reset our future
and shape our destiny as a proudly African group.

Job Summary

To process bank teller transactions accurately and timeously through the
execution of predefined objectives, ensuring that customers are assisted
promptly and in a friendly manner.. Selecting this role has a compensation &
benefit impact in Kenya, TZ NBC, Mauritius. Please contact Reward for
details.

Job Description

Execute cash & related transactions: Throughout each day, balance, control and
manage the cash float by checking the amount of cash at the teller station and
requesting the restocking or repatriation of cash when prescribed cash limits
are reached
Dispense and receive physical cash, cheques, travellers cheques, drafts and
other financial instruments over the counter to walk in customers
Process and encash cheques presented by customers for deposit or pay-out after
checking identification, account details and other prescribed controls. Be
vigilant for fraudulent or suspicious activities and report all concerns to
the team leader or branch manager before processing the transaction or
dispensing the cash
Adherence to policies especially when handling with cheques, notes, ID’s, etc,
under the
2
ID Buddy to prevent fraud.
Refer any transactions in excess of teller mandate limits to a mandated
official and / or line manager for authorisation
Capture all transactions on the Bank system and ensure that all transactions
are properly authorised before finalising the processing
Carefully count all cash received or dispensed to ensure that errors are
avoided by making use of the applicable cash counting equipment in your branch
Reconcile own cash at the beginning and end of each day as well as when cash
is restocked during the day. Prepare reconciliation reports for audit and
management review purposes Ensure that journals are processed to recover
charges for manual transactions processed for customers
Ensure adherence to the SARB minimum requirementsCustomer Service: Provide
advice to customers on the cash and other transactions processes to ensure the
smooth flow of transactions
Exhaust all attempts to resolve customer enquiries before escalating to other
departments or the line manager
Provide Regular feedback to customers on the progress of their enquiries
Explain the Bank’s procedures, security requirements such as ID requirements
when transacting as well as service offerings available to customers
Rep0rt customer complaints on the Bank’s Customer Care process CCP to
facilitate feedback to improve service to customers
Guide customers on how to correctly complete transaction documentation such as
deposits, withdrawals, cheque requisition slips to ensure accuracy and
completeness of these documents
Ensure accuracy and efficiency when engaging with the customer. Ensure
friendly, focussed customer interaction at all times
Portray a professional image and ensure that personal appearance conforms to
Absa Corporate Image standards
Ensure adherence to the Corporate Wear policy
Maintain a neat and tidy workstation at all times
Pro-actively arrange your workspace to ensure sufficient stationary is in
place prior to the branch opening.
Regularly read the pricing documents relating to Teller transactions to assist
clients with better solutions for their transactions and also benefit at the
end of the day
Adhere to the policy and procedure on the issuing of pins and statements in
order to solution the customer at point of contact.
Ensure migration of clients with CW transactions less than R4000 and CD of
less than R8000 to Digital & Self-help channels and provide the necessary
assistance.
Maintain speed and agility at all times when assisting clients in order to
minimise shortages and surpluses.
Market products by giving out booklets or pamphlets to customers drawing large
amounts of money and educate them of alternative ways on transacting.
Educate customers on the use of the Internet Kiosk.Identifying sales leads:
Identify and action sales leads teller prompts and cross selling
opportunities
Explain the campaign details, during sales campaigns in brief and direct to
clients to Sales Consultants for further information Effectively use of sales
tools e.g. teller prompts in order to ensure the provision of leads to
contribute to Branch Sales
Take responsibility of own sales targets and assist daily by providing client
solutioning according to their product needs
Capture all other leads on SMD once agreed by client
Follow up all leads with Sales Consultants on SMD to make sure clients are
contactedCompliance and Risk Management: Open & close the branch safe
according to the Bank’s procedures, including physically securing the safe
according to required procedures
Conduct cash counts and visual checks as assigned by the line manager from
time to time
Ensure that all transaction records are kept and / or mailed in accordance
with Bank procedures
Keep transactions records available for control purposes
Before processing transactions, verify that all information is accurate and
complete in accordance with the Bank’s procedure. Refer any concerns to the
line manager for follow up and decision making on whether to proceed
Follow cash management procedures and limits as prescribed
Familiarise with content of all communication, i.e. circulars, bulletins, risk
day agenda’s and alerts, etc.
Adhere to prescribed control measures to prevent fraud, losses and shortages
Report suspicious transactions as per Money Laundering control frameworks
Complete and maintain applicable registers Teller and Key registers
Adhere to safety and security procedures and follow prescribed instructions in
event of robbery
Cubicles, teller drawers and workstations to be kept locked when leaving
workstation
Follow off-line procedures and comply with all regulatory and compliance
requirements
Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and
FBSS cards in line with policies and procedures
Up skill your knowledge regularly with policies and procedures regarding your
daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also
to prevent fraud
Ensure up-skilling on fault reporting and testing processes & procedures of
Equipment used at teller environment i.e. note & coin counters, TCR Machines,
etc. Adhere to end of day procedures ABSA 3368
Adhere to Branch Paper mandate when processing and / or authorising
transactions, ensure processing within correct limits & mandates

Education

Further Education and Training Certificate FETC: Business, Commerce and
Management Studies Required

Apply Online Now



URL:: Link to Apply

[ **Submit your CV and Application on Company Website : Click Here**
]https://absa.wd3.myworkdayjobs.com/en-
US/ABSAcareersite/job/Masindi/UNIVERSAL-BANKER_R-15926690

**Closing Date** : 28th Jan. 2022

Absa Bank Jobs in Uganda Universal Banker Carreer opportunities in Uganda vacancies in Absa Bank at Uganda All Jobs in Uganda January 2022

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