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Twill Customer Success Partner

Maersk

This is a Full-time position in Uganda posted March 10, 2022.

Maersk Jobs in Uganda Twill Customer Success Partner Carreer opportunities in Uganda vacancies in Maersk at Uganda All Jobs in Uganda March 2022

# Job Description

We are currently looking to hire a candidate to take up the new and exciting
role as Twill Customer Success Partner in Uganda.
He/She will be the essence of customer centricity by not only selling the
Twill value proposition to new potential customers but also taking excellent
and pro-active care of them once they are onboard and growing them by always
knowing their next need. The purpose is to win new customers, optimise
retention and grow revenue and to do it in a digital first way: always focus
on enabling customers to self-serve. Work closely with Engagement Managers to
ensure a smooth transition of customer ownership.

We offer
We offer you an exciting global career at the forefront of world trade.
Working with the best people in a global team culture with future growth
opportunities in an industry that has a significant impact on the world
economy.
We’re proud of our people who define our company’s industry leadership, global
team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a
fast-moving, values-based, work environment where you can grow on the job,
create and shape our digital solutions, tap into industry-leading talent
development initiatives, enjoy working with your colleagues and broaden your
world view through our international job postings. We offer competitive
compensation and benefits.
Maersk is uniquely positioned to play a significant role in global trade,
creating opportunities that help countries, companies and people succeed. Our
vision is simple: Maersk is the global integrator of container logistics,
connecting and simplifying our customers’ global supply chains.
Join us and play an important role on our team lifting global trade every day!

Key responsibilities
• Manage and support shipments and the needed actions throughout shipment
lifecycles of our customers – all the way from booking and until cargo lands
safely at destination premise.
Onboard customers into the Twill Platform and ensure they know how to operate
and manage their shipments including the related actions needed in the
milestone overview.
• Be available to customers when things falls out of the happy flow, help
ensure we do our absolute best to get it back on track with minimum negative
consequences to customers.
Pro-actively support the customer to use self-service functions to build trust
and operational confidence with the customer in using the features on
Twill.net
• Use improvement mindset to take note of recurrent issues, with the intention
of finding structural solutions to avoid facing the same issues again.
• Support in the follow-up of marketing generated leads and logging activities
in Salesforce with the aim of acquiring new customers through an office-based
approach.
• Build relationships with customers where possible to support providing best
value for money when using Twill example, process improvements like routing
optimization etc.
Drive upselling efforts to simplify the supply chain for customers and to
create loyalty hooks to help retaining customers to Twill.
• Collaborate with Twiller’s around the world in creating good relationships
that will support the good resolution of issues when they occur, and when they
need support from abroad.
• If you got this far, then kudos to you. You seem very interested. Put in
your application and let’s see what you got.

We are looking for
• 4+ years of Customer Service/Commercial experience within the Logistics
and Service industry.
• Can-do attitude
• Innovative and free-thinking
• Helpful and proactive
• Commercially minded selling
• Improvement focused
• Self-service minded
• Digital Savvy
• Self driven and ambitious
• Team-player

Apply Online Now



URL:: Link to Apply

[ **Submit your CV and Application on Company Website : Click Here**
]https://www.maersk.com/careers/vacancies/sp/MA-319651/jt-twill-customer-
success-partner-ninja-uganda

**Closing Date** : 25th March. 2022

Maersk Jobs in Uganda Twill Customer Success Partner Carreer opportunities in Uganda vacancies in Maersk at Uganda All Jobs in Uganda March 2022

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