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Senior Casework Administrator

International Justice Mission

This is a Full-time position in Kampala posted March 8, 2022.

Senior Casework Administrator Jobs in International Justice Mission Kampala vacancies in Kampala at International Justice Mission

# Job Description

Level and Grade: Level 5, G5
Reporting Manager: Senior Manager, Casework Partnerships
Department: Casework Partnerships
Office: Kampala
Expected start date: April 1st 2022

Job Brief:
International Justice Mission is seeking a detail oriented, organized and
analytical professional, who is self driven and is able to use their
experience to lead and provide administrative support and oversight of the day
to day case flow management process from initial case reporting through to the
conclusion of the case while ensuring accurate, consistent, timely and quality
case data entry and management in compliance with the case flow and
partnership engagement processes. The Senior Casework Administrator will work
closely with a multidisciplinary casework team of lawyers, investigators,
social workers, and counselling psychologists in liason with in country
regional casework administrators. The role will also include preparing
periodic reports and managing the casework partnerships database.

Key Result Areas:
The success of this role is measured by the following KRAs:
1\. Manage the case tracking and management system Casework Tracking
Management System / Justice Data Solutions to ensure timely and accurate
input of casework information and case tracking updates and generation of high
quality reports.
Lead the case review and intake process ensuring adherence to case intake
policies and guidelines leading up to case intake decisions that align to the
casework strategy.
3\. Develop a robust case tracking protocol that enhances constant information
flow to caseworkers on case time and case progression to ensure there is no
stall in case activity in the system.
4\. Manage the quality assurance for all casework data in the system across
all the Uganda regional offices.
5\. Manage the casework partners database and create a network of case
referral partners.

Roles and Responsibilities:
Leadership and Management:
1\. Lead in the coordination of the case flow management process based on
established case criteria across all IJM locations.
2\. Lead in the coordination of the casework partnership engagement process
based on established criteria across all IJM locations.
Lead, collect, and analyze the efficiency of the case flow and partnership
engagement processes across IJM locations and develop proposed adjustments for
the case flow and partnership engagement processes.
4\. Manage the data cleaning process of all the casework information input
into the casework tracking system.
5\. Manage case pipeline and timeframes, identify inefficiencies, and make
recommendations to Team Leaders on how to effectively process cases.
Policies and Procedures:
1\. Monitor case reporting and case progress patterns to identify trends in
nature of offences reported and manner of response given, to inform reporting,
decision making and necessary interventions.
2\. Lead and coordinate with regional casework assistants to organize and
conduct case tracking and case decision meetings.
3\. In liaison with Team leads and casework assistants, ensure the maintenance
of a manageable case load for caseworkers across locations.
Training and Development:
1\. Lead and conduct trainings for new staff on IJM’s case tracking and
management systems, case flow process and partnership engagement process.
2\. Lead and conduct periodic refresher trainings for current staff on IJM’s
case management systems, case flow process and partnership engagement
Research, Program Management and M&E:
1\. In liaison with casework assistants, collect, collate, review and leverage
casework data to identify and develop proposed improvements for the case
tracking management system and IJM casework approach
2\. In liaison with the Team leads, and in coordination with the casework
assistants and casework teams, assist to lead the periodic preparation and
conducting of the case tracking meetings.
3\. Evaluate and develop proposed strategies in the management of partnership
engagements and tracking of partner cases.

Documentation, Reporting & Data Management:
1\. Manage the case tracking management system ensuring high quality input and
verification of case data and accurate monthly reports.
2\. Ensure the casework team is adhering to accurate recording of casework
data on the case management system.
3\. Work alongside national, regional and global IJM teams to provide feedback
and ensure consistency, improvement and roll out of new systems.
4\. Keep regularly update the national casework dashboards
5\. Compile, edit, and submit monthly, quarterly, annual, and ad hoc casework
1\. The Senior Casework Administrator – National reports to the Senior
Manager, Casework partnerships.
2\. The Casework Assistants at all IJM locations report to the Senior
Administrator Casework – National

Education & Experience:
1\. Degree in law or other relevant field.
2\. Successful completion of LDC preferred.
3\. Two or more years of experience as a practicing attorney preferred.
4\. Two or more years of experience working with electronic databases or case
tracking software like JDS preferred.
5\. Excellent organizational and administrative, critical thinking, legal
analysis and oral and written communication skills.
6\. Experience in supervision and mentorship is an added advantage.
7\. Fluency in English and local languages.
8\. Excellent computer literacy with proficiency in MS Word, Outlook, and
9\. Self-driven
10\. Driver’s License preferred.

Non-Technical Competencies:
1\. Mature Christian faith as defined by the Apostles’ Creed.
2\. Passionate commitment to IJM’s mission and values.
3\. Professional in demeanor, appearance, writing and oral communication.
4\. Works well under stress with a sustained positive attitude.
5\. Exceptionally high level of honesty and integrity.
6\. Intelligent, organized, creative and proactive problem solver.
7\. Ability to cooperate effectively in a multi-cultural environment.

Other Duties:
This job description is not designed to cover or contain a comprehensive list
of activities, duties or responsibilities for the position. Duties,
responsibilities and activities may change at any time with or without notice.
All positions are required to perform any additional tasks assigned by the

Apply Online Now

Email:: [email protected]

Interested applicants who meet the minimum criteria should send their
application/ Cover letter, statement of faith and CV to
**[email protected]** IJM does not charge a fee at any stage of the
recruitment process. IJM is an equal opportunity employer. Only shortlisted
candidates will be contacted. What is a statement of faith?

A statement of faith should describe your Christian faith and how you see it
as relevant to your involvement with IJM. The statement can either be
incorporated into the cover letter or submitted as a separate document and
should include, at a minimum, a description of your spiritual disciplines
prayer, study, etc. and your current fellowship or place of worship.

Senior Casework Administrator Jobs in International Justice Mission Kampala vacancies in Kampala at International Justice Mission

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