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Senior Associate, Operations (Uganda)

Evidence Action

This is a Full-time position in Uganda posted March 21, 2022.

Evidence Action Carreer opportunities in Uganda Senior Associate, Operations (Uganda) Jobs opportunities in Uganda at Evidence Action

# Job Description

Job purpose
• This position will have primary responsibility in the oversight of the
country operations function for Evidence Action in Uganda. This will include
providing direction to the IT team and liaising with the country leadership to
coordinate the administrative/operations staff across the country. Many
organization locations are field offices whose varied challenges and distinct
locations will require creative problem-solving.
• From a country leadership position, the position will be responsible for
ensuring alignment, coordination, and compliance with the operations policies,
processes, and systems.
The Senior Associate, Operations will act as a resource and/or coordinate
resources between country office and program field offices and perform other
duties as defined by the country lead/leadership.

Duties and responsibilities
Team Management – 30% of the role
• Responsible for developing/refining and regularly reporting on Key
Performance Indicators and Metrics to management concerning the regional
operations support activities and capacity/gaps.
• Provide leadership, direction and functional guidance to the operations
team, setting team and individual objectives to team members;
• Promote a culture of high performance, high quality and continuous
improvement that values learning and feedback;
Work in close coordination with the country and program leadership and, being
responsive to their requirements;
• Foster a culture that encourages creativity, proactive solutions and
accountability to actions, results and people;
• Ensure team and individual recognition;
• Training the country and field office operations teams to be up to date with
best practices of the industry and adherence to company policies and
• Timely inputs to senior management on team performance and highlighting
challenges with the team members if any.
Office Administration and Logistics management – 30% of the role
• Coordinate Office Administration: supervise the Administrative
Officers/Assistants at the country administrative office and coordinate with
programs/department leads in other offices to ensure that Evidence Action’s
offices are managed efficiently. This will include but is not limited to:
overseeing adherence to office budgets, determining solutions to concerns
raised by projects/programs.
• Office management: Ensure that office management is consistent and
compliance to processes, include: ensure the maintenance of an asset register,
ensure facilities are managed properly, and ensure proper and cost-effective
maintenance of insurance policies.
• Vehicles and Transportation: lead creation and maintenance of vehicle pools,
working with a team to ensure competitive, reliable drivers.
• Manage other Evidence Action Administrative Services: ensure core
administrative services provided by Evidence Action to projects, managed
through Admin Officers, are carried out effectively and efficiently. Examples
include travel and visitors’ logistics, events planning/coordination and the
maintenance of internal Evidence Action communication systems.
• Responsible for workplace safety and security in the region and be the point
person on emergency management and security updates.
Lease agreements management and service contract oversite – 15% of the role
• Coordinate negotiations/relationships with landlords on all lease agreements
entered by Evidence Action in the Country. Keep track of all renewal dates and
terms of the lease agreement on termination or rent increases.
• Lead in SLA negotiations and management of all service agreements for
Evidence Action in the country.
ICT support and Coordination – 15% of the role
• In close collaboration with the Sub-region IT manager, initiate and support
processes for formulating information and communication technology ICT
policies, regulations and procedures at the country offices, and monitor the
• Coordinate the provision of Provide ICT support in the development and
maintenance of the Evidence Action databases and website as guided by Sub-
region IT manager.
• Ensure all IT equipment are serviced and maintained as per the IT policy of
Evidence Action.
Project Management – 10% of the role
• Collaborate with the Sub-region Operations Lead on and lead the development
of operations systems for use by staff at the various offices.
• Proactively identify, evaluate, recommend and participate in projects to
improve organizational operations processes efficiency. Provide project
management leadership support for operations related projects as needed and
directed by the Country director or country-specific work plans.
• Develop and provide training to staff across offices on existing and
evolving operational systems, functionality, and processes in use by Evidence

• Strategic and tactical critical thinker with good analytical and problem-
solving skills.
• A confident decision-maker who can communicate directions and solutions
clearly to both technical and non-technical staff.
• Understanding of the business role of operations functions within the
programs and organization, and to set objectives based on that.
• Demonstrated leadership in managing others.
• Metrics-driven performance philosophy.
• Good English – written and verbal competence.

Key performance Indicators
The key results have an impact on the execution of the role in the Country
• High quality, appropriate, and well-managed implementation of operations and
country administration services across Uganda.
• Over 90% satisfaction rating from both internal and external partners on the
efficiency of the operations unit in terms of management of partner relations
at country level.
• Demonstrated Cost-effectiveness in all lease engagements and logistics
management in the region.

• Minimum Bachelor’s degree in Business Administration or related field.
• 3 years of experience working with NGO or large multi-national
organizations, managing a mid-size team of experienced operations teams across
• Self-directed and self-motivating personality, with proven ability to manage
demands from multiple clients while adhering to deadlines and priorities;
• Experience with creating budgets, budget management and understanding of
local laws related to the subject and best practices;
• High level of competency in computer skills, MS Office including Excel and
PowerPoint is essential;
• Ability to communicate effectively with people at all levels of the

Preferred Product Knowledge
• Windows 7, 10
• Microsoft Office 2013-16
• Google Enterprise Apps
• Box cloud storage

Working conditions
• Primary work hours are 8:00 am-5:00 pm, Monday to Friday.
• Off-hour work may be required as necessary for overseeing/completing planned
maintenance, participating in international conference calls across time-
zones, or responding to technical emergency response.
• Some travel. The Snr. Associate, Operations will visit offices across the
country of operation for the purposes of oversight, training, project
management, and meetings of program and country staff.

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**Closing Date** : 29th March. 2022

Evidence Action Carreer opportunities in Uganda Senior Associate, Operations (Uganda) Jobs opportunities in Uganda at Evidence Action

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