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Lead- EcoSystem Build

Airtel Uganda

This is a Full-time position in Uganda posted January 20, 2022.

Airtel Uganda Jobs in Uganda Lead- EcoSystem Build Carreer opportunities in Uganda vacancies in Airtel Uganda at Uganda All Jobs in Uganda January 2022

# Job Description

The position is a commercial focused role, responsible for Airtel Money new
product build, New integrations, and general project management. The role
supports the business team with Technical consultation to commercial teams,
portal builds, reduction of ambiguous transactions, improving RA and CX by
product and system improvements and overall product and services go live
coordination.

Key Result Areas
• Research and benchmark financial services in the region to identify
opportunities to enhance the AM ecosystem.
• Identify, design and implement products and services to ensure AM ecosystem
is best in class to offer multiple use cases, value and exceptional CX to AM
customers.
• Working with the Airtel group and internal stakeholders, design and propose
a 5 year AM ecosystem road map, recommend revenue and customer experience
impacting products and services.
• Clearly capture and define all business team’s and partner IT change
requirements.
• Liaise with IT to ensure user change requirements are well understood, and
ensure all changes are as per approved CRs and user requirements definition.
• Support the business team to fully understand any IT requirements and
specifications as communicated by IT from time to time.
• Coordinate the business team for all UATs, sanity tests and go live
activities
• Support Business team with client technical discussion and needs assessment
engagements.
• End to End management of all products and integrations cycle from inception
to go live.
• Develop initiatives, products and solutions to materialize business growth,
revenue and improved CX.
• Work with IT in prioritization of products and services to be developed.
• Manage and be accountable for the delivery of the integrations, CR and
product development pipeline and trackers.
• Coordinate with Group Airtel Money for support and customization of products
that address the Strategic eco system needs.
• Develop Project Plans for new products and manage the plans to Go Live
stage.
• Monitor and evaluate the products & services performance after roll out.
• Development of FAQs and training manuals for all new AM products and
services
• Training of trainers on all New AM products and services to include,
Business, CX, Marketing, Finance and any other relevant team.
• Prepare timely management reports highlighting performance against set
business KRAs for the Eco system build section.
• Maintain clear integrations, CRs and project trackers.
• Other duties as may be assigned by the line manager from time to time

Ideal Candidate
• Bachelor’s degree in Business, Social studies, commerce.
• Post Graduate qualification in Business, management information systems,
project management or related field will be an advantage
• A minimum of 3 years of experience in business, project management in an IT/
Fintech setting, coupled with client management
• Strong understanding of system development and integrations, sales process,
good communication and people skills, understanding of the market.

Skills critical to the role:
• Excellent Project Management Skills
• Business Acumen
• Strong analytical and strategic skills
• Excellent planning and organisational skills
• Excellent interpersonal skills
• Strong training skills
• Excellent communications skills, both orally and in writing
• Excellent presentation skills
• Creativity out-of-the box thinking and Commercial Acumen
• Customer service orientation
• Excellent driving skills

Apply Online Now



To apply follow this email **[email protected]**

Airtel Uganda Jobs in Uganda Lead- EcoSystem Build Carreer opportunities in Uganda vacancies in Airtel Uganda at Uganda All Jobs in Uganda January 2022

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