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JHU Care LTD

MU

This is a Full-time position in Uganda posted March 18, 2022.

MU Jobs in Uganda JHU Care LTD Carreer opportunities in Uganda vacancies in MU at Uganda All Jobs in Uganda March 2022

# Job Description

We are seeking an interested, committed and reliable competent IT Help Desk
Technician to provide fast and valuable service in troubleshooting problems
relating to hardware and software.
Reports to: IT Manager
Duty Station: MUJHU Offices at Mulago and Kawempe Hospital
Contract terms: One year renewable

Required qualifications and Profile:
• At a minimum, a Diploma in Computer Science, Information Technology or
Business Computing with at least a Comptia A+ or Network+ or any other
helpdesk technician certification.
• Proven experience as a help desk technician or other IT customer support
role
• Tech-savvy with working knowledge of office automation products, databases
and remote control
• Good understanding of computer systems, mobile devices and other tech
products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

Responsibilities
The holder of this position will work under the direct supervision of the IT
Manager and will be responsible for the following duties:
• Serve as the first point of contact for staff seeking technical assistance
over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent
questions
• Determine the best solution based on the issue and details provided by
affected staff
• Walk the staff through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update staff regarding status and information on their
reported issues.
• Pass on any feedback or suggestions by staff to the appropriate internal
team
• Identify and suggest possible improvements on IT policies and procedures
• Setup and support both physical and virtual meetings

Apply Online Now




Email:: [email protected]

Applications with complete C. Vs, including 3 referees and their full
addresses or contact Telephone numbers, copies of academic certificates and
testimonials, should be hand-delivered to: MU-JHU Director Human Resources,
through the reception on the first floor, MUJHU 1 Building or by email at
**[email protected]** – not later than 24th March 2022 by 5.30 pm. Only
short-listed applicants will be contacted.

MU Jobs in Uganda JHU Care LTD Carreer opportunities in Uganda vacancies in MU at Uganda All Jobs in Uganda March 2022

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