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IT Operations Associate (Digital Assistance Services) SC6, Kyenjojo (151171)

World Food Programme

This is a Full-time position in Uganda posted October 24, 2021.

IT Operations Associate (Digital Assistance Services) SC6, Kyenjojo (151171) Jobs in World Food Programme Uganda vacancies in Uganda at World Food Programme

# Job Description

United Nations World Food Programme WFP is the world’s largest humanitarian
agency, fighting hunger worldwide. The mission of WFP is to help the world
achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure
that no child goes to bed hungry and that the poorest and most vulnerable,
particularly women and children, can access the nutritious food they need. In
emergencies, WFP gets food to where it is needed, saving the lives of victims
of war, civil conflict and natural disasters. After an emergency, WFP uses
food to help communities rebuild their lives. On average, WFP reaches more
than 80 million people with food assistance in 80 countries each year. The
organization has the global footprint, deep field presence and local knowledge
and relationships necessary to provide access to food and contribute to
lasting solutions, especially in many of the world’s most remote and fragile

Brief description of WFP in Uganda
WFP delivers food assistance in emergencies and work with communities to
improve nutrition and build resilience. WFP provides life-saving food
assistance and livelihood opportunities to refugees in Uganda. In addition,
WFP assists the most vulnerable people in Karamoja with food and nutrition
assistance. Finally, WFP works with smallholder farmers and links them to
As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income
country by 2040, WFP is also assessing its relevance and repositioning its
role in Uganda.

We are seeking a qualified individual for the position of IT Operations
Associate Digital Assistance Services, SC6, Kyenjojo. The selected candidate
will be employed on a short-term contract of six 6 months.

The job found is found in the Uganda Country Offices CO reporting to the
Business Transformation Officer Digital Solutions. WFP Uganda Internal Audit
AR-20-06 recommended adoption of a central, comprehensive IT system that
would allow it to digitally – and in an automatized manner – capture, process
and analyse its beneficiary information and information associated with the
assistance/transfer each individual/ household receives across all programmes,
specifically in relation WFP Uganda’s refugee response operations. To manage
the setup and implementation of the IT system, additional human resource under
the TEC unit was recommended by the CBT Working Group.

The role will be responsible for the daily coordination of the technical
implementation and operations of the Digital Assistance Services DAS in
accordance with the technical guidelines and involvement of all relevant
stakeholders across the Area Office and the Country Office Technical team.

• Map the existing data infrastructures, data sources, data flows, and
preparing raw data from these multiple sources for analysis and Business
Intelligence dashboard.
• Coordinate the technical implementation and operations of all DAS in the
area office, ensuring involvement of all relevant stakeholders as required.
• Engage with CO colleagues to support in identifying requirements and the
operational design, budgeting, planning and deployment of technology solutions
and systems to support DAS in their AOs, particularly with respect to cash-
based transfers.
• Capture, document and analyze i.e., through diagrams, flowcharts, data
models, user experience designs, storyboards AO business requirements for DAS
and either identifying workable existing solutions or escalating to CO and
following up for potential consideration.
• Test and analyze digital solutions and document the match against business
requirements for quality and accuracy.
• Support appropriate IT assessments to assist informed DAS-related
operational decision making.Identifying learning needs and supporting capacity
building initiatives for DAS and new related functionalities, aimed at
building solid digital assistance expertise amongst colleagues and partners
for the use of WFP’s DAS.
• Identify learning needs and support capacity building initiatives for DAS
and new related functionalities, aimed at building solid digital assistance
expertise amongst colleagues and partners for the use of WFP’s DAS.

Education: Bachelor’s degree in Computer Science, Information Technology,
Software Engineering, Information Systems or related fields

• At least 3 years’ experience in data analysis, data product/solution
development, technology-focused teams.
• Experience with data visualization tools such as Tableau, PowerBI, or HTML5.
• Experience working with teams and team processes
• Language: Fluency level C in the English language.

Knowledge and Skills:
• Database design and management using leading DB tools Oracle, MS SQL
Server, PostgreSQL, etc., front-end analytics tools SAP BI, Tableau, etc..
• Strong writing skills and ability to deliver presentations to multiple
stakeholder groups in clear and concise business language. Showcase strong
problem solving, analytical, and client-facing skills.
• Familiarity with WFP’s SCOPE platform or CBT implementation would be

• Understand and communicate the Strategic Objectives: Coaches team in the
most effective ways to communicate WFP’s Strategic Objectives to WFP team and
partners in the field.
• Be a force for positive change: Implements new methods or tools to improve
team’s work processes and productivity.
• Make the mission inspiring to our team: Maps team’s activities and tasks to
specific successes in beneficiary communities to showcase positive impact.
• Make our mission visible in everyday actions: Explains to teammates how each
unit contributes to the overall WFP mission.

• Look for ways to strengthen people’s skills: Identifies skill development
opportunities such as training modules or on-the-job experiences for self,
colleagues and direct reports.
• Create an inclusive culture: Facilitates team building activities to build
rapport in own unit.
• Be a coach & provide constructive feedback: Facilitates the pairing of
junior colleagues with coaches within own team.
• Create an “I will”/”We will” spirit: Proactively anticipates potential
challenges and develops mitigation plans to ensure that team meets goals and

• Encourage innovation & creative solutions: Identifies opportunities to be
creative in own work and to help team be more innovative and accurate in their
respective tasks and areas of work.
• Focus on getting results: Monitors team’s deliverables and provides feedback
to ensure outcomes are delivered consistently and accurately.
• Make commitments and make good on commitments: Provides accurate guidance to
team on expected responsibilities and tasks, whilst also upholding own
commitment to the team.
• Be Decisive: Sets an example and provides guidance to junior team members on
when to escalate issues when faced with challenging issues in the workplace or
in the field.

• Connect and share across WFP units: Facilitates partnerships with other WFP
units to accomplish missions in the field.
• Build strong external partnerships: Sets an example and provides guidance to
team on how to build relationships with external partners.
• Be politically agile & adaptable: Articulates to colleagues or direct
reports the value of contributing to other WFP teams and agency partnerships
in fulfilling WFP’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Organizes, monitors,
and prioritizes own and team’s efforts to ensure that they will fulfill the
needs of internal and external partners.

Education Requirement: No Requirements

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**Closing Date** : 12 Nov. 2021

IT Operations Associate (Digital Assistance Services) SC6, Kyenjojo (151171) Jobs in World Food Programme Uganda vacancies in Uganda at World Food Programme

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