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IT Operations Assistant (Digital Assistance Services), SSA4 Kampala (151177)

World Food Programme

This is a Full-time position in Uganda posted October 24, 2021.

IT Operations Assistant (Digital Assistance Services), SSA4 Kampala (151177) Jobs in World Food Programme Uganda vacancies in Uganda at World Food Programme

# Job Description

United Nations World Food Programme WFP is the world’s largest humanitarian
agency, fighting hunger worldwide. The mission of WFP is to help the world
achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure
that no child goes to bed hungry and that the poorest and most vulnerable,
particularly women and children, can access the nutritious food they need. In
emergencies, WFP gets food to where it is needed, saving the lives of victims
of war, civil conflict and natural disasters. After an emergency, WFP uses
food to help communities rebuild their lives. On average, WFP reaches more
than 80 million people with food assistance in 80 countries each year. The
organization has the global footprint, deep field presence and local knowledge
and relationships necessary to provide access to food and contribute to
lasting solutions, especially in many of the world’s most remote and fragile

Brief description of WFP in Uganda
WFP delivers food assistance in emergencies and work with communities to
improve nutrition and build resilience. WFP provides life-saving food
assistance and livelihood opportunities to refugees in Uganda. In addition,
WFP assists the most vulnerable people in Karamoja with food and nutrition
assistance. Finally, WFP works with smallholder farmers and links them to
As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income
country by 2040, WFP is also assessing its relevance and repositioning its
role in Uganda.

We are seeking a qualified individual for the position of IT Operations
Assistant Digital Assistance Services, SSA 4 Kampala. The selected candidate
will be employed on a short-term contract of six 6 months.

The job is found in the Uganda Country Offices CO reporting to the Business
Transformation Officer Digital Solutions. WFP Uganda Internal Audit
AR-20-06 recommended adoption of a central, comprehensive IT system that
would allow it to digitally – and in an automatized manner – capture, process,
and analyze its beneficiary information and information associated with the
assistance/transfer each individual/ household receives across all programmes,
specifically in relation WFP Uganda’s refugee response operations. To manage
the setup and implementation of the IT system, additional human resource under
the TEC unit was recommended by the CBT Working Group.

The role will be responsible for provision of operataional support in the
implmentation of the Digital Assistance Services DAS at the Country Office.

• Map existing data infrastructures, data sources, data flows, and preparing
raw data from these multiple sources to support analysis and intelligent
business decision making.
• Manage the resolution of user DAS problems, designing knowledge bases,
workarounds, and presentation on the known issues.
• Support the efforts of DAS teams on outstanding operational issues and
changes relevant for the AOs through training, user awareness, changes in
configuration etc.
• Receive DAS incidents and service requests through phone, email or any other
medium and logging them as tickets in the Incident Management System based on
urgency and impact of the issue.
• Test and analyze DAS solutions and documenting the match against business
requirements for quality and accuracy.
• Support appropriate IT assessments to assist informed DAS-related
operational decision making
• Support on-ground testing, roll-out and/or operations of DAS as required.

Education: Bachelor’s degree in Computer Science, Information Technology,
Software Engineering, Information Systems or related fields

• At least 2 years experience in data analysis, data product/solution
development, technology-focused teams.
• Experience with data visualization tools such as Tableau, PowerBI, or HTML5.
• Experience working with users and team processes.
• Language: Fluency level C in the English language.

Knowledge and Skills
• Database design and management using leading DB tools Oracle, MS SQL
Server, PostgreSQL, etc., front-end analytics tools SAP BI, Tableau, etc..
• Strong writing skills and ability to deliver presentations to multiple
stakeholder groups in clear and concise business language. Showcase strong
problem solving, analytical, and client-facing skills.
• Familiarity with WFP’s SCOPE platform or CBT implementation would be

• Understand and communicate the Strategic Objectives: Helps teammates
articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s
work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP
activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s
responsibilities will serve WFP’s mission.

• Look for ways to strengthen people’s skills: Trains junior teammates on new
skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from
different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for
colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares
this information on a regular basis with supervisor.

• Encourage innovation & creative solutions: Explores ways to consistently be
more efficient and accurate in own areas of work and shares new methods of
work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in
completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own
tasks and notifies supervisor as soon as possible of potential delays in
meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with
critical choices in the workplace or in dangerous situations in the field.

• Connect and share across WFP units: Suggests opportunities for partnering
with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with
colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of
WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities
with supervisor’s priorities to fulfill internal and external partner needs.

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**Closing Date** : 12 Nov. 2021

IT Operations Assistant (Digital Assistance Services), SSA4 Kampala (151177) Jobs in World Food Programme Uganda vacancies in Uganda at World Food Programme

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