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IT Assistants

University Research Co

This is a Full-time position in Gulu posted March 7, 2022.

University Research Co Jobs in Gulu IT Assistants Carreer opportunities in Gulu vacancies in University Research Co at Gulu

# Job Description

Salary: Commensurate with required experience and qualifications
Reports to: IT Officer.
Duty Station: Gulu & Kitgum.

URC is a global company dedicated to improving the quality of health care,
social services, and health education worldwide. With a non-profit affiliate,
the Center for Human Services CHS, URC manages projects in over 45
countries, including the United States.
Established in 1965, URC offers a range of technical assistance to strengthen
health and social systems and service quality by empowering communities and
health workers to identify and scale up locally appropriate solutions to
critical problems. Internationally, we expand access to and improve the
quality of services addressing maternal, newborn, and child health; infectious
diseases, including HIV/AIDS, TB, and malaria; reproductive health and family
planning; food and nutrition; and vulnerable children and families. In the US,
we focus on improving communication related to issues like substance abuse,
with a particular focus on reaching underserved populations.
URC’s mission is to provide innovative, evidence-based solutions to health and
social challenges worldwide. Please join us in carrying out our mission
Division & Project Overview:
The Quality and Performance Institute QPI is a division of URC that has
implemented quality improvement and operations research programs in health
care since 1981 and continues to be at the cutting edge of health care
improvement work in countries around the world.
With the RHITES-N Acholi Activity Regional Health Integration to Enhance
Services in Northern Uganda – Acholi, USAID will continue its support of the
Government of Uganda’s GOU efforts to improve access to and use of health
services in the country’s post-conflict northern region. RHITES-N Acholi
activities will build on USAID investments and national advances to increase
access to and use of high-quality integrated services that accelerate the
ability and capacity to respond to the specific health needs of residents in
the Acholi sub-region, leveraging the URC-ASSIST project successes.

Roles and Responsibilities:
The IT Assistants will assist in performing a variety of moderately complex
information technology support duties to ensure smooth delivery of the
technology department, including monitoring, operating, and assisting others
in the operation of computer hardware, software, and peripherals to achieve
desired results. He or she will provide information to staff on established
policies and procedures, or IT services provided at the allocated clusters.

Specific duties and Responsibilities include but are not limited to:
Act as a project contact for computer software and IT hardware related support
questions to all RHITES-N Staff in general and assigned cluster teams health
facilities in particular.
• Ensure that EMR & facility-based system backups are functioning correctly
• Offer maintenance/repair of computers/laptops/printers etc. as may be
necessary with all required incident reports.
• Perform any other related duties assigned by the supervisor.
Contributes to unit goals by accomplishing related duties as required.
• Assist provide support in maintaining IT records and IT Assets register.
• Provide diagnostics and problem resolution for laptops, desktop computers,
printers and server systems. Assist in troubleshooting, diagnosing problems,
implementing corrective action procedures within prescribed guidelines and/or
escalating to other technical resources as appropriate.
• User support training on secure file server access, OneDrive, SharePoint &
all electronic file sharing usage.
• Aid in the use of personal computer hardware, software, and specialized
mainframe technology with operations in a multi-platform computer environment
to monitor the production, scheduling, execution, and successful completion of
related IT jobs
Install operating system upgrades, enhancements, fixes and patches as
• Install supported software packages supplied and required by URC.
• Support with Creation of user accounts, shared network drives data areas
and network printing as requested by the staff
• Advise on the server disk space, utilization rate and caching ability and
make recommendations.
• Take lead in the rollout and maintenance of the Point-of-Care EMR in the
assigned cluster unit.
• Provide basic computer and networking support as it relates to POC,
responding to and documenting trouble shoots.

Minimum Qualifications:
• A Bachelor’s Degree in Information Technology, Computer Science /
Information management systems or related field from a recognized institution.
• Computer Operations training, or experience in a multi-operation system or
production control environment preferred.
2 years of related experience with computers and providing customer service in
IT information technology environment.
• Knowledge of HIV medical records software.

Desired Experience
• Knowledge in hardware maintenance and repairs.
• 1 year experience working for an international NGO is an advantage.
• Technical knowledge of network and PC operating systems in particular for
managing and configuring LANs, WANs, WLANs, VLANs and VPNs.
• EMR/Database training and/or implementation experience in a primary health
care services environment.
• Operating knowledge of cyber security and data protection experience.
Please note: Only candidates who are eligible to work in Uganda for an
indefinite period without a need for sponsorship will be considered for this

Apply Online Now

URL:: Link to Apply

For immediate consideration, please visit URC’s Career Opportunities page at
[ ] . You must
upload your CV/Résumé and your Cover Letter where indicated. Please complete
your application form by **10th March 2022.** Please state on the application
letter the duty station. Due to the large number of inquiries, we receive,
only candidates who have met the required experience & qualifications for this
position will be contacted. No phone calls please. However, since we are
active around the world in the field of public health, we may wish to retain
your CV in our database for other/future opportunities, unless you direct us
otherwise. Thank you very much for your interest. URC is proud to be an Equal
Employment Opportunity employer. We value and seek diversity in our workforce.

University Research Co Jobs in Gulu IT Assistants Carreer opportunities in Gulu vacancies in University Research Co at Gulu

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