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Enterprise Knowledge Management Partner

Mastercard Foundation

This is a Full-time position in Uganda posted March 15, 2022.

Mastercard Foundation Jobs in Uganda Enterprise Knowledge Management Partner Carreer opportunities in Uganda vacancies in Mastercard Foundation at Uganda

# Job Description

Mastercard Foundation seeks a world where everyone has the opportunity to
learn and prosper. Through its Young Africa Works strategy and Canadian EleV
program, the Foundation works with partners to ensure that millions of young
people, especially young women, access quality education, financial services,
and dignified work. Mastercard Foundation was established in 2006 through the
generosity of Mastercard when it became a public company. The Foundation is
independent with its own Board of Directors and CEO.

THE WORK AT THE FOUNDATION
We have entered a very exciting time at the Foundation as we scale up our
operations across Africa to realize our Young Africa Works strategy. Our role
at the Mastercard Foundation is to be a catalyst. Our Young Africa Works
strategy focuses on working with others to spur systemic change so young
people have the opportunity to find work that is dignified and fulfilling.
The Foundation has opened offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia,
Nigeria, and Uganda, building a broader leadership presence in Africa to
develop specific strategies that support youth employment. Within a country,
we work with governments, the private sector, educators, young people, and
other funders to improve the quality of education and vocational training,
prepare young people for the work force, expand access to financial services
for entrepreneurs and small businesses, and connect job seekers to dignified
and fulfilling work.
We are ambitious and driven. Our values transcend and rise above everything
else as our guide. We encourage you to bring your bold ideas, curiosity, and
expertise to your work. We laugh at ourselves and with each other. We are a
team. Our journey together makes our impact even more meaningful.

UNDERSTANDING CANADA PROGRAMS AT THE FOUNDATION
The Foundation has begun working within Canada in partnership with Indigenous
communities and post-secondary institutions to listen, learn, and best
understand how we can act in meaningful ways. The EleV strategy was co-created
with Indigenous communities, young people, and partners to enable 30,000
Indigenous youth to complete their education and transition to dignified work
aligned with their values and aspirations.
As reflected in Canada’s Truth and Reconciliation Commission Calls to Action,
education is a key driver of improved socio-economic well-being. Through
building partnerships with Indigenous communities, we look to expand our
initiative ultimately helping to support a generation of transformative
Indigenous young leaders who will be change agents within their communities.
We believe that by setting a bold target, we will encourage engagement across
sectors and create momentum that will elevate the strengths and opportunities
of Indigenous youth. In keeping with our approach, Indigenous communities and
young people will be the drivers of this transformation. The program will
promote innovations to address longer-term systemic change to achieve economic
prosperity and social well-being within Indigenous communities.
The EleV team oversees current and emerging partnerships related to Indigenous
education. Consistent with our overall vision and Youth Africa Works strategy,
we will share learnings and opportunities to connect across the work of the
Foundation. While operating in distinct contexts, the centrality of youth
voice and vision, affirmation of culture and identity, and priority to enhance
community capacity for self-determination are common threads upon which our
work is strengthened and reinforced.
If you are an experienced Knowledge Management professional looking to
increase your impact, read on!

THE OPPORTUNITY
Reporting to the Enterprise Knowledge Management KM Lead, the Enterprise
Knowledge Management Partner will contribute to a unified knowledge strategy
at the Foundation and support the Lead by documenting knowledge use cases and
related user journeys and interaction maps. You will support in measuring and
reporting on performance of the knowledge lifecycle. In this role, the Partner
will also support in creating user-friendly, highly transferable, and easy to
consume standardized knowledge assets.
The successful candidate will be based in our Africa Hubs in either Kenya,
Uganda, Rwanda, Ethiopia, Nigeria, Ghana, or Senegal.

WAYS YOU CAN CONTRIBUTE
• Contribute ideas to a unified knowledge strategy at the Foundation
• Intake and triage requests for KM services, products or support and
prioritize.
Responding to KM Help Desk inquiries in consultation with Lead.
• Keeping team informed by managing tracker and providing updates.
• Implement tools which enable knowledge capture, translation, and exchange.
• Ensure KM solution delivery partners understand and take an informed,
sustainable, and right-sized approach to meeting user needs through education,
documentation, and coordination.

WHO YOU ARE
• Relevant degree and/or certification in Information Management, Computer
Science, Business Analysis, Instructional Design, , Project Management, Human
Centered Design, and International Development.
• You have minimum 5 – 7 years’ experience in a similar role related to
Knowledge Management.
Thorough knowledge of technology solutions, tools and platforms needed in
support of Knowledge Management.
• Proven ability to apply effective knowledge management, user experience and
human-centered stakeholder engagement skills and processes.
• Experience using content management systems e.g., SharePoint and learning
management systems e.g., Dayforce LMS for knowledge management.
• Supporting users to find the resources they are looking for either through
self-service or instruction.
• Developing tools to enable knowledge capture, translation, and exchange.
• Knowledge of human centered design techniques and skills in their
application.
• Knowledge asset template design and maintenance using modern technology
e.g., PDF forms and advanced techniques e.g., branching logic.
• Understanding of social impact organizations, enterprise practices and
grant-making activities.
Proficient in Microsoft Office 365 environment and apps especially SharePoint,
Yammer, and Term Store.
• Modern SharePoint site building and content management with metadata.
• Translating technical procedures into user friendly instructional resources
and job aids.
• Listening actively to understand needs and provide constructive/receive
feedback.
• Aptitude for and keen interest in learning new information design and
communication technology.
Strong self-direction balanced with collaborative and creative approach.
• Meticulous detail-orientation and track record of delivering timely results
under pressure.
• Service mindset for responsiveness to requests and striving towards becoming
trusted business partners to drive common Foundation goals.
• Flexible, adaptable, and able to execute a range of job duties and changing
priorities.
• Possess excellent verbal, written, and presentation skills with the ability
to articulate information to a variety of constituents across cultures.
• Possess professional maturity, sensitivity with different cultures, and
impeccable integrity that exemplify the Foundation’s values.
• You have a commitment to Mastercard Foundation’s values and vision.

Deadline for Applications is March 18, 2022.

Mastercard Foundation the “Foundation” values and respects your privacy. By
submitting an application for this opportunity, you hereby agree to the
Foundation’s collection, use and disclosure of your personal information in
accordance with its Privacy Policy available at
https://mastercardfdn.org/privacy/. Please note that the Foundation may share
your personal information with third-party agencies that support the
Foundation’s recruitment activities, and such third-party agencies may contact
you directly regarding this opportunity. If you have any questions or
concerns, please contact the Foundation’s Privacy Officer at the address
indicated in its Privacy Policy.
The Mastercard Foundation values the unique skills and experiences each
individual brings to the organization and we are committed to creating and
maintaining an inclusive and accessible environment for everyone.
Completion of satisfactory business references and background checks are
essential conditions of employment.

Apply Online Now



URL:: Link to Apply

[ **Submit your CV and Application on Company Website : Click Here**
]https://boards.greenhouse.io/mastercardfoundation/jobs/5945721002

**Closing Date** : 18th March. 2022

Mastercard Foundation Jobs in Uganda Enterprise Knowledge Management Partner Carreer opportunities in Uganda vacancies in Mastercard Foundation at Uganda

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