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E-Banking Administrator

Finance Trust Bank

This is a Full-time position in Kampala posted March 10, 2022.

Finance Trust Bank Jobs in Kampala E-Banking Administrator Carreer opportunities in Kampala vacancies in Finance Trust Bank at Kampala

# Job Description

The E-Banking Administrator serves as an operational support professional,
responsible for the day-to-day operation of the Alternative Delivery Systems
relating to commercial, retail online and mobile banking, ATM/Debit cards,
Agency Banking, Utility Payments, Clearing/SWIFT and related systems of
Finance Trust Bank
They are accountable for planning, maintenance, configuration, and
troubleshooting of the Bank’s Electronic Banking Channels i.e. Applications,
Systems, and Middleware platforms. This includes liaison with users and
related service support partners to ensure the optimal performance, uptime,
integrity, security, capacity management and continued availability of these
systems and platforms. The role also involves ensuring specification and
documentation of operational requirements and all related operating
instructions of the systems, training of users in the use of the systems,
coordination of full acceptance testing of proposed changes, and
implementation of accepted changes following the Bank’s policies

The ideal candidate is experienced with supporting electronic banking systems.
Accountabilities include:
• Assists the Financial Inclusion and Clearing teams in support of the
E-Banking Channel systems to include installation, ongoing technical support
and training;
• Ensures accurate and uninterrupted customer service to all customers of the
Bank who utilize functions E-Banking channel systems
• Ensures Bank compliance with regulatory laws, rules and regulations related
to electronic banking product

Key Result Areas:
• Administer and manage all aspects of the Bank’s Electronic business
channel systems. Responsible for testing, implementing, and maintaining these
systems as well as installation & training of new & existing internal users.
Provide support to all Bank staff on the e-Banking systems, including but not
limited to, Internet Banking, Mobile Banking, Agency Banking, ATMs, Utility
Payments, etc., and the installation of any new products and is the primary
customer service contact for Staffs using these products. Also, serve as the
bank’s primary contact to work with the respective System vendors and
• Administer and support the Bank’s E-Banking channel systems. Activities
include handling all upgrades or updates to the systems. Also responsible for
reconciling, reporting, researching requests and training of bank staff on
these systems.
• Review and prepare dashboard reports related to areas of responsibility,
included scheduled and ad-hoc reports. Provide written summaries of reports
and identify trends related to activity, highlighting areas requiring
• Maintain E-Banking Channel systems performance and availability at all times
by performing proactive system capacity, performance tuning and putting in
place adequate monitoring and analysis processes, tools, and feedback
mechanisms, including development and presentation of reports on the
performance of the systems.
• Co-ordinate installations, testing and deployment of new E-Banking systems,
platforms, configurations and setups e.g. new transactional sets, processes,
upgrades, patches, etc. Supporting the project execution and governance by
tracking deadlines, deliverables, resources, and timelines throughout the
project process
• Investigate user problems, identify root causes, determine possible
solutions, test and implement those solutions within the department’s service
level agreements with the business, and maintain proper documentation / logs
for resolutions provided.
• Co-ordinate with the Section manager and system vendors in case of system
bugs and/or enhancement requirements ensuring provision of detailed
information error screenshots, table rows, logs from required sources about
an issue and follow up on early resolution and solution, while providing
workarounds and documenting them where possible to minimize business
• Maintain technology vendor relationships and compliance with service level
agreements/ contractual commitments and ensuring that management processes of
the E-Banking systems comply with established ICT Policies, procedures and
• Develop, document and maintain all E-Banking Channel Systems’ procedures
i.e. functional and technical User Guides, test scripts, training materials,
How To’s, BCP guidelines, up-to-date architectural maps and inventory, etc.
• Ensure knowledge transfer in the use and support of the E-Banking channel
systems to both end-users and the ICT service desk team, while providing
advisory services to them on the optimum use of the systems.
• Gather and document system enhancements, data extract requests and reporting
requirements from system users, and Bank’s partners and work closely with the
Manager IT Service Management to develop detailed technical requirements and
resulting specifications.
• Ensure availability of up-to-date production, tested disaster recovery and
testing environments for all Channel Systems and their infrastructure at all
times, advising on controls and adherence to set controls for secured access
to these environments.
• Assist the Manager IT Services Management in the planning of the section’s
annual Budget and validating related costs in the environment.

Minimum educational and technical competence requirements:
• Minimum of a Bachelor’s degree in Computer Science, Information
Technology or other relevant degree from a recognized University and any
certification in Systems, Database or Networks
• Minimum of 2 years’ previous experience in banking or consulting, preferably
with a background in operational support of alternative delivery channels
• Proven ability to gather, analyze and understand data to prepare reports
which drive business decisions
• Significant experience in installation, configuration and supporting of
database management systems e.g. MSSQLServer, Oracle, Sybase, MySQL etc.
• Knowledge of SQL is necessary.
• Knowledge and experience with System Integrations and API management is a
• Good working knowledge of banking systems, operations, and processes and
willingness to keep up to date with developments in new technology
• Basic Accounting knowledge is an added advantage.
• Knowledge of industry best practices regarding digitalization and automation
of banking services
• Excellent written/verbal communication skills with an emphasis on client
service and presentation
• Technical Implementation and operational support experience of E-Banking
Channel systems like; ATMs, POS, Mobile Phone Banking, Internet Banking,
Agency Banking, Utility payments integrations, etc., is a must
• Highly attentive to details, able to work well independently and in a team
environment, possess excellent time management skills, be a critical thinker,
and put people first
• Keen understanding of the importance of confidentiality, and a commitment to
embracing and applying a high standard of service to our clients, communities
and fellow associates
• Must be able to have flexibility in work schedule to include evenings and
weekends as needed to troubleshoot issues, perform upgrades and to be part of
an on-call support team
• Demonstrates initiative and drive to perform tasks in an accurate and timely

Apply Online Now


Suitably qualified candidates should address their email application to Head,
Human Resource, Finance Trust Bank, Plot 115 & 121, and Katwe. P.O. Box 6972,
Kampala, Uganda, and email it, as well as photocopies of academic
testimonials, and a CV to **** . The CV should include
telephone contacts and email addresses of three referees, one of who should be
the most recent employer. Closing date for submission of applications is 14th
March 2022. Only shortlisted candidates will be contacted on Tel. Numbers 0312
222600 or 0414 341275 ONLY. Please note: As per Bank procedures, No job offers
are made online.

Finance Trust Bank Jobs in Kampala E-Banking Administrator Carreer opportunities in Kampala vacancies in Finance Trust Bank at Kampala

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