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Digital Field Automation Centralized Supervisor


This is a Full-time position in Uganda posted December 16, 2021.

FINCA Carreer opportunities in Uganda Digital Field Automation Centralized Supervisor Jobs opportunities in Uganda at FINCA

# Job Description


The Digital Field Automation Centralized Supervisor is responsible for
supporting the drive for business growth through customer retention, savings
accounts conversion and deposit mobilization.

Key duties and responsibilities:
• Reviewing and authorizing of all customer registrations and accounts
opened via Digital Field Automation by all Credit Officers across all branches
• Managing the centralized Digital Field Automation web portal for reporting,
documentation, staff monitoring and staff allocation.
• Supporting field teams to troubleshoot and resolve regular application
issues encountered by Credit Officers while in the field.
• Managing the service log of Digital Field Automation associated issues and
coordinating their timely resolution.
• Supporting the commercial leadership with Digital Field Automation
performance management reports
• Checking for accuracy and completeness of the customer and account details
submitted through Digital Field Application on both the utnet application and
the Core Banking System
• Authorizing or request revision of customer registration or account
opening details on the Digital Field Application DFA.
• Ensuring high accuracy in the customer registration and account opening
process while adhering to all relevant policies, guidelines and procedures for
the submitted account opening documentation.
• Ensuring timely resolution of errors highlighted within established service
level agreements and all issues raised through the various channels and
exceptions escalated to immediate supervisor.
• Ensuring full compliance of the Anti Money Laundering processing
requirements at account opening and Know Your Customer processing requirements
at customer registration, account opening and account update.
• Providing support to the Digital Field Automation Project Team, on topics
related to achieving successful implementation.
• Supporting User Training and Pilot implementation of Digital Field
Automation through performance monitoring, analysis and reporting; proposing
adjustments informed by user engagement; issue resolution, etc., in line with
the Go-to Market strategy.
• Ensuring that all the approvals carried out are strictly as per laid down
FINCA Uganda policy, processes and procedures with supporting documentation.
• Ensuring that all documents are properly filed for quick reference and

To perform the job successfully, an individual should demonstrate the
following competencies:
• Good supervisory, management and interpersonal skills
• Strong inter-personal skills
• Strong analytical skills
• Effective communication skills Written and Oral
• Good time management
• Proactive and logical approach
• Ability to work with computer, ensure speed & accuracy
• Highly organized.

Qualifications and Experience
Bachelor’s degree in any business related field from a recognized
Minimum of 2 years work experience in Financial /Banking sector with minimum
of 1 year in banking operations.

Apply Online Now

Email:: [email protected]

All candidates who so wish to take up this role in the aforementioned capacity
are encouraged to send their applications with detailed CVs including present
position and copies of relevant professional/academic certificates to:
**[email protected]**

Deadline: 27th December 2021

FINCA Carreer opportunities in Uganda Digital Field Automation Centralized Supervisor Jobs opportunities in Uganda at FINCA

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