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Digital Channels Support Specialist (MLB)

KCB Bank

This is a Full-time position in Uganda posted March 6, 2022.

KCB Bank Carreer opportunities in Uganda Digital Channels Support Specialist (MLB) Jobs opportunities in Uganda at KCB Bank

# Job Description

Reporting to Senior Manager – Systems Architect, The Role purpose is to lead
and support the bank’s Mobile banking, ATMs/ ATM Switch, POS, Money Transfer
Services, Internet Banking, Agency banking systems and Third-Party integration
and other emerging channels initiatives as a business deliver channel for the
banks corporate and retail customers as well as for online merchant’s
This role is responsible for providing strategy in improving customer
experience through provision of Digital banking. The Specialist must
demonstrate a strong understanding of and high regards for the digital

Key Responsibilities: Must Not Be More Than 10
• Technical engagement in project that involve mobile, card, Internet banking,
Agency Banking and Third-Party implementations.
• Provide technical support for existing digital channels Mobile, Agency,
ATM, Middleware, Card and Internet Banking systems and implementation of
related projects to drive business growth and improve customer experience.
Provide technical support for digital channels applications by performing
administrative role on the applications. Provide technical support during
implementation of tasks related to digital channel projects. Provide
monitoring for channels system to increase system availability.
• Provides review of the existing channel services and provide strategic
initiative and innovations that will improve customer experience and business
performance. Continuously analyse user requirements to develop and provide
Delivering business solutions by ensuring that they are well tested and are
rolled out in a manner that does not adversely affect business processes.
• Work closely with IT Security and Risk to ensure that the channels are well
secured and in implementing SSL and other encryption certificates for ensuring
robust and secure services.
• Recommend and implement upgrades or changes to the systems for efficient
performance, security, or business benefits.
Maintain and manage up to date system configurations and user documentation.
• Ensure compliance of SLAs with system vendors and internal service
• Continual Service Improvement by recommending and implementing upgrades or
changes on the agency, mobile, internet banking solutions and Third-party
integrations to improve performance, security and business benefits.
• Supporting of file processing, inclear, outward clearing, EFTs, SWIFT & RTGS
systems as they interact with the Core Banking.

Daily Responsibilities: Not More Than 5 Of The Most Typical
• Technical engagement in projects that involve mobile & Internet solutions
Service Management- User and customer support through issue tracking and
• Continual Service improvement by recommending and implementing upgrade or
changes to the mobile & internet solutions for increased performance, security
or business benefits.
• Develop and provision of both structured and ad-hoc reports for consumption
by various system to track performance and statistics for the digital
• Monitoring of channels systems uptime, resolving and escalating incidents
appropriating and reporting timely on uptime.
Manage and ensure middleware and other channel services are up and running.
• Work with other parties to ensure high availability of all digital channels
and resolution of digital channels impacting issues within SLA.
• Attend to digital channels incidents, requests & changes. Participate in the
change management process.
• Work close with business functions especially Digital Finance Services to
improve the Bank’s digital offerings.

Minimum Position Qualification Requirements:
• Bachelor’s degree – Bachelor’s Degree in Software Engineering, Information
Technology, Computer Science or related field.
• Professional Qualifications – ITIL, OCP, MCSE, SQL Database Certification or
training, T24 or any banking application, ATM Switch. Java Certification,
Oracle Certification, Enterprise Architecture
• Computer language – Ability to write SQL Scripts, PL/SQL procedures in
Oracle Database, SQL Server or any other RDMS. Software Development Skills

• 5 years’ work experience in a technical role, of which 3 years must be in
active digital channels technical support role in a Financial Services
• Experience in Banking products both core and no core, integrations, ATM
switches, processes, and procedures
Demonstrate a strong understanding of card systems and related infrastructure
as a business delivery channel
• At least 3 years’ experience supporting transaction processing systems such
as Internet and Mobile Banking
• Hands on experience in UNIX, Linux and Windows Server Operating Systems.
Certification is an added advantage.
• Familiar with virtual environments
• Attention to detail with good organizational, planning, report writing and
presentation skills
• Proactive, confident, energetic with the ability to work under pressure, to
tight schedules/deadlines and monitor and follow up on all actions taken
• A highly motivated person with a positive attitude towards work, innovative,
creative, results oriented with excellent analytical skills
• A proven team player with excellent communication and interpersonal skills

Apply Online Now

URL:: Link to Apply

[ **Submit your CV and Application on Company Website : Click Here**

**Closing Date** : 14th March. 2022

KCB Bank Carreer opportunities in Uganda Digital Channels Support Specialist (MLB) Jobs opportunities in Uganda at KCB Bank

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