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Credit Field Supervisor

Cycle Connect

This is a Full-time position in Uganda posted June 16, 2022.

Cycle Connect Jobs in Uganda Credit Field Supervisor Carreer opportunities in Uganda vacancies in Cycle Connect at Uganda

# Job Description

To oversee the branch field operations and branch credit staff to ensure that
reliable, quality and timely services are delivered to customers

Responsibilities: Field supervision
• Supervise the field activities of credit officers through routine field
visits and spot checks.
• Gain close client contact through field visits to keep abreast with customer
needs, service problems and resolving problems as necessary.
• Reinforce the application of superior customer service and ensure that
customers 1 receive quality products and services that adhere to the product
and customer service standards.
• Attend and do a knowledge assessment of client training and attend/
supervise loan distribution as well as asset repossession.
• Participate in loan collection visits for loans over 60 days.
• Implement and monitor security and fraud precautions in the field to protect
customer deposits, company assets and staff. Team management
• Hold weekly meetings with officers to ensure they are on track and
performing against the set goals, and take corrective action against
significant deviations.
• Participate and lead in all branch weekly arrears meetings.
• Provide feedback to the line manager on any proposed improvements in the
credit processes.
• Carry out performance reviews, ensure that all credit branch staff are
appraised based on performance objectives and recommend them for training
whenever necessary.
• Induct, train, motivate, coach, encourage and mentor staff.
• Manage work plans of officers under your supervision.
• Communicate clear operations and credit policies, guidelines and procedures
to branch credit staff.
• Ensure a high level of product knowledge and risk management systems by
credit staff.
• Ensure that all credit branch functions and activities are in compliance
with local legislation, regulations and internal control policies and
• Other tasks deemed necessary by the line manager

Who are we looking for?
• Minimum qualification of diploma or degree from recognized university or
college in Finance, Business, Micro finance or related field
• More than 4 years’ experience in credit operations at branch level and a
minimum of 2 years experience in team supervision
• Strong computer skills
• Fluency in English and Luo Acholi, Langi
• Ability and/or willingness to ride long distances on a motorcycle daily.
• Good communication skills oral and written.
• Process management skills
• Advanced people and relationship management skills

Apply Online Now

URL:: Link to Apply

Take a look at our website to see how you resonate with what we do.

Fill out the online application form under [ Link
You will upload your CV and documents in PDF format into the form. Please
ensure that your CV is tailored to this role and has no more than 3 pages.

Deadline for applications is 30th June, 2022 at 11.59PM.

Cycle Connect Jobs in Uganda Credit Field Supervisor Carreer opportunities in Uganda vacancies in Cycle Connect at Uganda

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