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Manager, Benefits And Services

Human Capital Employment OpportunityStanbic Bank

This is a Full-time position in Kampala posted February 23, 2021.

Manager, Benefits And Services Jobs in Kampala Uganda,Human Capital Employment OpportunityStanbic Bank Jobs in Kampala Uganda. Manager, Benefits And Services Jobs in Kampala at Human Capital Employment OpportunityStanbic Bank.

Job Title Manager, Benefits and Services – Human Capital
Organization Stanbic Bank
Duty Station Kampala, Uganda
About US
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited
which is in turn owned by Standard Bank Group Limited “the Group”, Africa’s
leading banking and financial services group. The Standard Bank Group is the
leading banking group focused on emerging markets. It is the largest African
banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is
the largest bank in Uganda by assets and market capitalization. It offers a
full range of banking services through two business units; Personal and
Business Banking PBB, and Corporate and Investment Banking CIB.
Job Summary The Manager, Benefits and Services – Human Capital is
responsible for the delivery of end to end employee service offerings,
employee wellness as well as providing advise related to the scope of offering
including HC service. This position includes building effective relationships
with key customer stakeholders, supporting and driving the HC service
offerings, ensuring adherence to compliance and legislative requirements and
agreed SLA’s, ensuring efficient and quality service delivery in a timely
manner with a focus on client service. This role also includes providing a
supporting role to the HCBPsin the delivery of the HCSS operating model and
providing guidance to the HCSS Administrator.
The position is responsible for managing and assisting with the mitigation of
health and wellness risks for employees in Stanbic by assisting with the
development and implementation of pro-active and cost-effective strategies,
programmes and services.
Responsible for crafting programmes aimed at building the resilience of our
employees, managing risk and enabling productivity so that we can sustainably
deliver results in the markets in which we operate, while balancing the rights
and requirements of the individual and the organisation.
Key Duties and Responsibilities
Service Delivery & Customer Relation
Develop and build trusted relationships with key stakeholders to ensure
effective delivery of Shared Services outputs to customers.
Ensure clients expectations are met in line with SSC service offering and
agreed SLA’s.
Undertake activities to identify possible improvements to Shared Services
offerings to meet customers’ needs and address their specific requirements.
HCSS Query Management and Customer Interaction
Ensure quality assurance and query resolution on SBM on all queries logged
by HCSS Administrator.
Act as first line and/or query resolution contact consulting and query
management service which acts as a one stop shop for the resolution of
Ensure the use of the appropriate channels and escalations paths in the
effective resolution of queries.
Promote tier 0 self-service support when addressing HC queries.
Data Management and Quality Assurance
Payroll administration including payroll quality assurance.
Annual Reward Review assistance.
Share scheme Payroll administration and reconciliation.
Assist with adhoc requests, e.g. audit findings, tax audits, etc.
Ensure that maintained data complies with legislative reporting
Adhere to legislative\compliance requirements with regards to data privacy,
data retention, archiving and destruction of employee documentation over time.
Ensure quality assurance of documentation for accuracy and completeness,
accompanied by the relevant approvals and signatories.
Ensure the effective and efficient management of all documentation coming
into the GHR SSC via fax, e-mail, courier, walk-ins.
Benefit Administration
Ensure that all relevant documents are received, recorded, logged, tracked
and filed within the agreed SLA for benefit administrative purposes.
Ensure that all documentation is quality assured for accuracy and
completeness, and includes the relevant authorised signatures.
Process benefit claims\policy changes\benefit information changes within
the agreed SLA.
Liaise with relevant benefit providers in the execution of benefit
Payroll Management & Finance Responsibilities
Ensure that the appropriate controls are in place to identify and manage
risks appropriately for example, run data integrity reports to ensure
accuracy in processing
Review and monitor deadlines and integrity of data on a continuous basis in
order to ensure accuracy and timeliness in processing of payroll data.
Ensure that the monthly payroll cut-off dates are met.
Drive the calendar timelines with relevant parties in ensuring timely
processing of payroll data.
Ensure that the monthly payroll results/reports are checked and that all
discrepancies are resolved before the final payroll run.
Review the Bank file for correctness.
Engage with the relevant stakeholder to ensure that all Bank file
discrepancies are timeously resolved
Pro-actively complete and submit Change Requests for any required change in
remuneration or legislation.
Ensure that the Change Requests are approved by the appropriate stakeholder
and that the change is communicated.
Payroll Finance
Ensure adherence to local legal requirements, company policy and industry
practice as it relates to payroll, for example with regards to tax payments,
social contributions and statutory reporting requirements that need to be met.
Manage the negative net process and ensure that all avenues are attempted
in the recovery of any monies due to the Bank.
Reconcile or ensure that the reconciliation of monthly and annual employee
tax and statutory deductions is timeously completed and quality assured for
Submit or ensure that any monthly employee tax or statutory
submission/reports are completed and submitted in-line with legislative
reporting requirements.
Ensure that the periodic tax reconciliation process is adhered to and
completed timeously and that staff are provided with a tax certificate where
applicable, in line with legislative requirements.
Reconcile all payroll related third party payments and ensure that third
parties are accurately paid on time.
Reconcile and timeously submit any third party related outbound data file
to the relevant third party
Reconcile or ensure that all payroll related suspense accounts are
reconciled and cleared on a monthly basis.
Ensure that a record is kept of all reconciliations both hard and
electronic copy and that all reconciliations are filed and signed-off on a
monthly basis by senior management.
Timeously resolve any payroll related finance queries including tax and
statutory deductions from business/Finance/Third party provider/government
Projects and Change Management
Act as a continuous Improvement Champion drive a culture of innovation
and HCSS Change management custodian.
Support the implementation of key HC projects impacting Shared Services.
Participate in project testing phases in driving implementation of key
Provide input, support and guidance where required.
Ensure prioritisation of key tasks in accordance with the change management
Facilitate the implementation of change with key stakeholders and teams by
ensuring continuous engagement and communication
General Duties
Support and assist during the Annual General Increase process.
Co-ordinate both internal and external audits and ensure requested
information is provided timeously
Ensure standard operating procedures are well documented, maintained and
consistently applied.
Payroll administration quality assurance and checking in line with the
Human Capital Shared Services governance model.
Attend relevant HCSS forums Regional Meetings, HCSS SME Forums, etc..
Monitor performance against Service Level Agreements by tracking work
through SBM workflow tool.
Highlight and escalate any noncompliance matters to the Leadership.
Manage inbound and outbound communications with internal and external
parties concerning core HC transactional matters.
Assisting with adhoc requests, e.g. audit findings.
Ensure that data maintained complies with legislative reporting
Support in the delivery of the strategic goals for HC Shared Services.

Qualifications, Skills and Experience
The ideal candidate for the Stanbic Bank Manager, Benefits and Services –
Human Capital job placement must have at least three to four years of related
work experience
HR generalist, HR transactional management and end to end Payroll
administration including reconciliations and accounting is critical. Ability
to drive operational excellence, influence others and make decisions.
High focus on the customer with excellent stakeholder management ability.
Good interpersonal and communication skills.
Ability to drive and manage change effectively.
Analytical skills
HR policies, processes and procedures – both Group and Country level
Understanding of the HC Shared Services environment particularly with
regards to data capturing, personnel record filing and archiving, on boarding
and off boarding administration.
Ability to perform accounting reconciliations, tax calculations general
knowledge of accounting theory and processes and applicable legislation.
Compensation and Benefits
Performance Management
How to Apply
All candidates are strongly encouraged to apply online at the link below.
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