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It Officer

Jhpiego

This is a Full-time position in Kampala posted November 20, 2020.

It Officer Jobs in Kampala Uganda,Jhpiego Jobs in Kampala Uganda. It Officer Jobs in Kampala at Jhpiego.

Job Title IT Officer ]https://www.theugandanjobline.com/
Organization Jhpiego
Duty Station : Kampala, Uganda
About US
Jhpiego is an “international non-profit health organization affiliated with
Johns Hopkins University.” The group was founded in 1973 and initially called
the Johns Hopkins Program for International Education in Gynecology and
Obstetrics, but is now referred to simply as Jhpiego.
Job Summary The IT Officer is responsible for the management of the IT
infrastructure Servers and Network Support, client systems desktops,
Printers, laptops and phones, end user support at Jhpiego Uganda offices, and
technical assistance to health facilities, as needed, that extends health
services to rural and underserved populations. The nature of the work requires
an individual who is service-oriented, organized, and who can interact with
diverse end-users and technical staff, prioritize tasks, and resolve technical
issues.
Key Duties and Responsibilities:
Network & Server administration
Provide support on LAN / WLAN/ WAN / VPN telephone or VoIP
Troubleshoot system and network failures and identify bottlenecks to ensure
long term efficiency of network
Test and configure software and maintain and repair hardware and peripheral
end user devices
Organize and schedule upgrades and systems maintenance
Manage Project data Backup and IT disaster recovery plans
Provide technical support to project team on computer and network usage and
offer comprehensive advice and instructions
Setup, configuration, monitoring and management of server hardware, server
applications, UPSes and other power backup systems
Perform diagnostics and management and support of the Server
infrastructure, Intranet and other Servers
Management of the print servers and All-in-One
Manage and Escalate issues with network equipment including switches,
wireless access points and
User and Client System Support
Provide user support diagnosis and resolution of basic Hardware and
Software faults.
Troubleshoot user computer software and hardware issues and make repairs
and perform scheduled updates
Manage the Help Desk system to ensure IT Support SLAs are
Join end user Computers to the Azure Active Directory
Ensure security updates on end user equipment is
Maintain computers hardware parts and
Manage IT equipment inventory
Maintain system and configuration change documentation
Review, evaluate, and make recommendations on proposals for hardware or
software
Compliance
Ensure user compliance with IT policies and
Follow Jhpiego IT Service Management
Participate in IT Scheduled projects and Scheduled
Maintain system and configuration change documentation.
Prepare, document, and communicate system status reports with Global ISTS
team User Training
Identification of routine desktop and application support issues and
provision of training for staff and partners as
Provide Support, end user Training and Configuration on M365 and other
cloud collaboration Technologies
Maintenance of IT User Guide, and develop per project, if needed.
Administration
Maintain IT hardware and software asset
Management of loaner equipment pool. Other

Qualifications, Skills and Experience
The applicant must hold a Bachelor degree in Computer Science, Tec
CompTIA A+ Certification.
CompTIA Network+ or CCNA Certification.
ITIL Foundation
Five years’ experience in a similar role.
Good knowledge of LAN/WAN networks, TCP/IP protocols and network
technologies
Extensive experience with desktop and laptop hardware from major vendors.
Extensive experience supporting desktops, laptops, and mobile devices.
Extensive experience using and supporting Microsoft Windows, Microsoft
Office, Adobe Acrobat and other common desktop applications.
Experience with Microsoft Office 365.
Experience with videoconferencing systems, including Zoom
Highly developed troubleshooting skills and processes.
Ability to explain technical issues to a non-technical audience.
Ability to exercise independent judgment in determining and implementing
improvements/solutions for computer hardware.
Ability to work in a team and foster teamwork in others.
Able to carry loads of 50 pounds, including servers, printers and computers
for physical setup.
Understanding of the importance of documenting system configuration
information.
A broad variety of IT and support management skills including the ability
to discriminate between incidents and problems and knowing when a quick fix
is not sufficient to permanently resolve a problem.
Ability to identify and categorize relevant information about changes in
configuration for recording purposes.
Be self-motivated, proactive and have a positive attitude to work requiring
minimum supervision.
Excellent organizational skills including the ability to handle a variety
of assignments sometimes under pressure of deadlines.
Be cooperative, hardworking, flexible & dependable.
Ability to communicate effectively, instilling trust and confidence.
Excellent interpersonal and communication skills.
Be willing to take on extra responsibilities in order to achieve the
goals/objectives set by the organization.
How to Apply:
All applicants are encouraged to apply online at the link below.
Click Here ]https://jobs-jhpiego.icims.com/jobs/4044/job?

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It Officer Jobs in Kampala Uganda,Jhpiego Jobs in Kampala Uganda. It Officer Jobs in Kampala at Jhpiego.

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